Terms & Conditions of VAGUE webshop



PRICES & PAYMENTS

PRICES

All checkout will be provided in Euro currency. Please contact us for questions concerning the prices and currency.

PAYMENTS

Supported payment methods in VAGUE web store are:

  • PayPal
  • American Express
  • Diners
  • Discover
  • JCB
  • MasterCard
  • Visa

You can also request wire transfer payment method by contacting us by email info@vagueblack.com. 

TAXES AND CUSTOMS FEES

All prices at VAGUE are VAT included (Value Added Tax 17%). Customers outside Israel is responsible for the import customs clearance and payment of customs duties and taxes in their homeland.

We reserve the right to change prices at any time without prior notice.

CUSTOMER SERVICE

You can always contact us for more info. You can email us in English, Hebrew, Russian or Finnish. Customer service answers emails as soon as possible during the concept store opening hours:
Sunday-Thursday 11:00-19:00
Friday 10:00-15:00
Saturday closed

Contact details:
Address: Sgula 9, Tel Aviv, Israel
Email: info@vagueblack.com

DELIVERY

DELIVERY POLICY INSIDE ISRAEL

Shipping inside Israel is free! All items will be sent from VAGUE concept store in Sgula 9, Tel Aviv, by Israeli post with a tracking number. Estimated delivery time will be 2-5 business days. Please notice, local holidays may affect on shipping times.

You can also choose DHL Express Shipping, with 1-2 business days delivery time. Cost is 15€/order.

INTERNATIONAL DELIVERY POLICY

Estimated delivery times & cost:

Destination  Standard Shipping DHL Express
Israel 2-5 business days, FREE 1-2 business days, 15€/order
Europe 4-14 business days, FREE 2-3 business days, 40€/order
USA 7-14 business days, FREE 2-3 business days, 40€/order

 

The delivery options and times change according to the delivery destination. All shipping methods include a tracking number.

We are shipping almost worldwide, but due to technical issues excluding the following destinations:
Afghanistan, Egypt, Iran, Islamic Republic Of Iraq, Jordan, Lebanon, Pakistan, Palestinian Territory, Saudi Arabia, Syria

Pay attention, even though we make every effort to ship your order within the estimated timeframe, shipping dates may be updated.

If you have any questions concerning these terms, don't hesitate to contact us.

EXCHANGE & RETURN

EXCHANGE AND CANCELLATION INSIDE ISRAEL

Exchanges:

If you are unhappy with your purchase for any reason, you can exchange the item within 14 days of purchase. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs. Returned items must be unworn, unwashed and with all original tags attached. For making the exchange, contact us by email before sending back the original item. 

Cancellation:

You can cancel the deal by contacting us by email within 48 hours of receiving the delivery. The financial credit shall be reimbursed provided that the product is returned unworn, unwashed and with all original tags attached. We will contact you to complete the credit process. The credit refund will be made within 10 business days from the day of returning the item. Refund can be made only to the same PayPal account/credit card which the order has been placed.

INTERNATIONAL EXCHANGE AND REFUND POLICY

International customers can return or exchange items within 20 days as of their purchase date, provided that the returned items are still unworn, unwashed and with all original tags attached. Shipping costs will not be returned, and it is the buyer's responsibility to pay the return shipping costs. Returned items must be unworn, unwashed and with all original tags attached.

To return or exchange items, please send an email to info@vagueblack.com with the order number as the topic. We will forward you detailed instructions for you on how to return/exchange the items. Financial refunds for international returns shall include only the amount paid for the products. Refund can be made only to the same PayPal account/credit card which the order has been placed. Financial credits will be processed within 10 business days from receiving the returned item.